REFUND POLICY

We want you to be completely satisfied with your purchase on CrushHomes.

We’re committed to providing customers with the most delightful shopping experience possibly.

We’re always available and happy to help with any questions.

How to Cancel Order:

You can cancel orders within 24H of purchase and you will receive a full refund.
Please contact us by email support@crushhomes.com or Submit a Request on Contat Us page.

(Please note: We will not be able to cancel orders over 24H for Free, otherwise we will charge 20% product loss fee)

Under what circumstances will you provide a refund after shipped.

• THE SHIPPING TIME WAS TOO LONG AND IT WAS NOT DELIVERED
  We offer a full refund if the package is not delivered more than 45 days (US, CA, EU, AU) or 60 days (other countries) after it is declared shipped.
• THE PACKAGE WAS DELIVERED TO THE INCORRECT ADDRESS.
  If the package has arrived at a location different from the recipient’s address, we will full refund or re-ship new one.
• THE PACKAGE WAS RETURNED TO THE SENDER BECAUSE AN INVALID ADDRESS WAS PROVIDED.
  We offer partial refunds or re-ship of returned packages.
• THE PACKAGE WAS RETURNED TO ITS SENDER BUT THE ADDRESS WAS VALID AND CORRECT.
  We will be happy to re-ship of returned packages.
• THE POST OFFICE PROVIDED A NOTICE THAT THE PACKAGE WAS LOST IN THE MAIL.
  We will offer full refund or re-ship new one.

How do you handle orders that are process delay?

In the rare case (Sales season or other reasons), if the order exceeds the stated processing time for more than 3 days, we will provide 10%-30% compensation

About refund amount of return:

For returned items, Full refund will be credited for defective products.
For non-defective items, refund excludes shipping fees.
Note:For specific return and exchange procedures, Please refer to the return policy

When will i receive my refund?

All refunds will be credited to your original form of payment.
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request.
Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven’t received a credit for your return yet, here’s what to do:

Contact the bank/credit card company. It may take some time before the refund is posted to your account.

To check the status of your order, please log-in to your account or contact us.

Contact information:
Email: support@crushhomes.com
CN Office Address:
9th Floor, East Corner, No. 226 Pingchuan Road, Wangjiang Community, Baiyun Street, Dongyang City, Jinhua City, Zhejiang Province
China 322100
Working Time: 9:00-17:00 (GMT+8)