Return POLICY
We want you to be completely satisfied with your purchase on CrushHomes.
We’re committed to providing customers with the most delightful shopping experience possibly.
We’re always available and happy to help with any questions.
DO YOU ACCEPT RETURNS?
Yes, we accept the following reasons for return and refund.
- Incorrect Product (Color, Size,Style)
- Damage Product
- Defective Product
Non-returnable items:
Damage/Lost caused by customers is non-refundable.
HOW DO I RETURN AN ITEM?
If your product complies with the return policy, please contact us within 30 days from received your order.
Please contact us to start the return&refund process.(Email: support@crushhomes.com)
Our customer service team will review the return request and will send further instructions if the return is approved.
Please include the following information:
- Order number
- Proof of purchase (Order information Screenshot)
- Reasons for return
- In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
ABOUT THE SHIPPING COST ON RETURNS:
We will send you a return label after the return is approved.
For defective items, You do not need to pay the return shipping cost.
For non-defective items, Customer pay the Return shipping costs.
(Note: No restocking fee to be charged to the consumers for the return of a product)
ABOUT THE RETURN ADDRESS:
Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package.
(Note: Items returned without authorization will not be accepted).
We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 5 business days from the day we receive your return. We will email you to confirm once your return has been processed.
To check the status of your order, please log-in to your account or contact us.
Contact information:
Email: support@crushhomes.com
CN Office Address:
9th Floor, East Corner, No. 226 Pingchuan Road, Wangjiang Community, Baiyun Street, Dongyang City, Jinhua City, Zhejiang Province
China 322100
Working Time: Monday to Friday 9:00-17:00 (GMT+8)